Frequently asked questions

Start with your body weight, main sleep position and preferred surface feel: plush and softer, or balanced and responsive. Our mattress guide uses those answers to recommend the spring support and cushioning that should suit you best.

For couples, use both sleepers' details. If you have an injury, unusual support needs or simply want to talk it through, call us on (02) 8999 3333, and we’ll help you choose.

Choose the latex surface feel first, then use body weight to select medium or firm springs. Sleep position helps choose the Aurora or Cloud cushioning. We can guide you, or you can try every firmness option in a showroom.

An Ausbeds mattress is designed so the latex, springs, cover and other components can be replaced individually rather than discarding the whole mattress. The mattress has a 10-year warranty covering manufacturing defects and significant premature deterioration. Normal wear and future comfort changes are handled through adjustments or paid replacement components.   

Age alone doesn’t tell you. If you’re waking up sore, sinking into a dip, or consistently sleeping better elsewhere, check the mattress and bed base.

A flexible or sagging base can feel like a worn-out mattress. If the support or comfort layers have genuinely deteriorated and cannot be repaired or replaced, it may be time for a new mattress. With an Ausbeds mattress, we can usually replace the affected component instead of the whole mattress.

No. Toppers can make a bed feel softer, but they often just cover up the real issue rather than fixing it.

If something feels off, it’s usually the base or the springs underneath, and a topper won’t correct that. If you ever want to adjust the feel, it’s better to start with the base and springs first, then look at the comfort layer.

Many customers with back issues have told us they sleep better on our mattresses. We highly recommend trying them out yourself if you are in Sydney.

Pick the mattress by how you sleep and the feel you like. Side sleepers who like it soft often prefer the Cloud, back sleepers usually prefer the Aurora, and stomach sleepers who like it really firm prefer the Cooper. Then choose the springs for your weight. Not sure? Call us and we'll help you choose.

No. You don’t need to rotate or flip it. Our mattresses are single‑sided and made with natural latex, which is much more resilient than the cheap foam that usually needs rotating to hide sagging. Just leave it as it is and let it do its thing.

Each Ausbeds mattress is made with natural latex foam, honeycomb pocket springs, and durable, breathable fabrics. No memory foam, no cheap fillers.

The Cloud and Aurora both use natural latex over 2 micro spring layers, honeycomb pocket springs and a zippered cover. The Cloud has soft latex for a soft feel; the Aurora has medium latex for a balanced feel. The Cooper has medium latex over a foam layer with firm springs, for a very firm bed.

The Aurora used to have one layer of micro springs. We now make it with two, because with firmer springs underneath, two layers give better cushioning and comfort, even for back sleepers. The medium latex on top still keeps you on the mattress rather than sinking into it.

If you're after the single-layer Aurora, try the current Aurora first. If it feels slightly too cushioned, contact us during your 7-month trial and we'll adjust it.

Own an earlier Aurora? We still support it with parts and adjustments.

Choose soft latex for a plush surface or medium latex for a balanced, responsive surface. With soft latex, we use medium springs under 80kg and firm springs from 80kg. With medium latex, we use medium springs under 100kg and firm springs from 100kg. Soft latex is only available in the Cloud. Sleep position then helps choose the mattress.

No. We use breathable latex and open spring construction. No heat-trapping memory foam here. Many hot sleepers love our mattresses.

Yes, all Ausbeds mattresses work on adjustable bed bases.

No, we don't use memory foam at all. Instead, we use natural latex, which is cooler, more responsive, and more durable.

Every Ausbeds mattress is handmade in our Gladesville workshop in Sydney. We're proudly local.

Latex is naturally hypoallergenic and resistant to dust mites, mould, and bacteria.

Our current Queen mattresses weigh about 56kg for the Aurora and 62kg for the Cloud.

In most cases, yes. As long as your base is flat and supportive, it'll work just fine. If you're unsure, send us a photo and we'll check for you.

You can order directly on our website or call us at (02) 8999 3333 for a personalised recommendation. If you're in Sydney, we'd love to see you at the showroom.

Yes! Our Sydney showroom is open for you to try the Aurora and Cloud across the firmness options. You can also call us for honest advice. No salesy scripts, just real talk.

Yes, you can pay in instalments with Zip at checkout.

Yes. You can call, visit, or purchase directly online. Whatever works best for you!

It's $2 per km for 1 person to deliver to deliver the mattress within Sydney.

However, if you live within 20kms of our Gladesville Factory/Showroom, the 1 person delivery is free.

For 2 person delivery within 20kms it's an extra $50

For 2 person delivery, outside of 20kms,  it's $4 per km from Gladesville.

If you're outside of this radius, For Melbourne, Brisbane, and Canberra, delivery starts from $190. Input your address in our checkout page to see the shipping fee.

Our 10-year warranty covers manufacturing defects, sagging beyond acceptable limits, and faulty components. We stand by every mattress we make.

All Ausbeds mattresses come with a 10-year limited warranty.

Stains, damage from improper use (like jumping), and use on an unsuitable base may void the warranty.

Contact our team with your order details and a photo of the issue. We'll sort it out quickly.

Yes, keeping your order confirmation email and any notes from delivery is helpful if you need to make a claim.

The warranty is available to download here: https://cdn.ausbeds.com.au/56a6925d-8162-48c4-93b9-c82aad7e0f23/ausbeds_product_warranty_2026_mar.pdf

Yes. Every mattress includes a 7-month sleep trial and 2 free firmness swaps for the latex or springs. You only pay delivery for a firmness swap.

Try your mattress at home for 7 months from delivery. If the feel is not quite right, call us and we will help decide whether changing the latex or springs will improve it. Your first 2 firmness swaps are free and you only pay delivery.

Call us and tell us what you are noticing. In most cases we can improve the comfort with a firmness swap, but you do not have to use a swap before requesting a return during the trial.

We can change the latex or springs without replacing the whole mattress. Contact us first so we can check your current setup and recommend the right firmness.

No. Our policy covers comfort-related swaps, not exchanges in mattress size.

Contact us within your 7-month trial. We will confirm the return costs, arrange pickup and process the refund after the mattress reaches our facility. See the returns page for the full process.

Your first 2 firmness swaps are free and you only pay delivery. Returns incur a $90 processing fee plus a return pickup fee, charged at the same rate as your original mattress delivery.