Q: How do I know it's time to replace my current mattress?

Age alone doesn’t tell you. If you’re waking up sore, sinking into a dip, or consistently sleeping better elsewhere, check the mattress and bed base. A flexible or sagging base can feel like a worn-out mattress. If the support or comfort layers have genuinely deteriorated and cannot be repaired or replaced, it may be time for a new mattress. With an Ausbeds mattress, we can usually replace the affected component instead of the whole mattress.

Q: Do I need to flip or rotate my mattress?

No. You don’t need to rotate or flip it. Our mattresses are single‑sided and made with natural latex, which is much more resilient than the cheap foam that usually needs rotating to hide sagging. Just leave it as it is and let it do its thing.

Question 1

How do I choose the right mattress for me?

Accepted Answer

Start with your body weight, main sleep position and preferred surface feel: plush and softer, or balanced and responsive. Our mattress guide uses those answers to recommend the spring support and cushioning that should suit you best. For couples, use both sleepers' details. If you have an injury, unusual support needs or simply want to talk it through, call us on (02) 8999 3333, and we&rsquo;ll help you choose.

Question 2

How firm should my mattress be?

Accepted Answer

The right firmness depends on your body weight and sleeping position. We offer varying firmness levels on each of our mattress models, and we can guide you, or you can test them in person at our Sydney or Willoughby showroom.

Question 3

How long should a mattress last?

Accepted Answer

An Ausbeds mattress is designed so the latex, springs, cover and other components can be replaced individually rather than discarding the whole mattress. The mattress has a 10-year warranty covering manufacturing defects and significant premature deterioration. Normal wear and future comfort changes are handled through adjustments or paid replacement components.

Question 4

How do I know it's time to replace my current mattress?

Accepted Answer

Age alone doesn&rsquo;t tell you. If you&rsquo;re waking up sore, sinking into a dip, or consistently sleeping better elsewhere, check the mattress and bed base. A flexible or sagging base can feel like a worn-out mattress. If the support or comfort layers have genuinely deteriorated and cannot be repaired or replaced, it may be time for a new mattress. With an Ausbeds mattress, we can usually replace the affected component instead of the whole mattress.

Question 5

Do I need a mattress topper?

Accepted Answer

No. Toppers can make a bed feel softer, but they often just cover up the real issue rather than fixing it. If something feels off, it&rsquo;s usually the base or the springs underneath, and a topper won&rsquo;t correct that. If you ever want to adjust the feel, it&rsquo;s better to start with the base and springs first, then look at the comfort layer.

Question 6

Will this mattress help with back pain?

Accepted Answer

Many customers with back issues have told us they sleep better on our mattresses. We highly recommend trying them out yourself if you are in Sydney.

Question 7

Is this mattress good for side/stomach/back sleepers?

Accepted Answer

We can help match you to the right feel based on how you sleep. Side sleepers often prefer the Cloud, while back or stomach sleepers usually prefer the Cooper or the Aurora. We tailor recommendations based on your bodyweight and sleep habits.

Question 8

Do I need to flip or rotate my mattress?

Accepted Answer

No. You don&rsquo;t need to rotate or flip it. Our mattresses are single‑sided and made with natural latex, which is much more resilient than the cheap foam that usually needs rotating to hide sagging. Just leave it as it is and let it do its thing.

Question 9

What are your mattresses made from?

Accepted Answer

Each Ausbeds mattress is made with natural latex foam, honeycomb pocket springs, and durable, breathable fabrics. No memory foam, no cheap fillers.

Question 10

What’s the difference between your models?

Accepted Answer

All three models use the same natural latex, the same cover, and the same bodyweight-matched pocket springs. The only difference is microspring layers: Cooper has none (less cushioning), Aurora has one (medium cushioning), and Cloud has two (more cushioning, our most popular).

Question 11

What firmness levels do you offer?

Accepted Answer

Our firmness levels range from 2 to 16, depending on the model. Cooper: 8-16, Aurora: 5-16, Cloud: 2-16. We'll guide you to the right level based on your body weight, your sleep position and preferences.

Question 12

Do your mattresses sleep hot?

Accepted Answer

No. We use breathable latex and open spring construction. No heat-trapping memory foam here. Many hot sleepers love our mattresses.

Question 13

Are Ausbeds mattresses suitable for adjustable bases?

Accepted Answer

Yes, all Ausbeds mattresses work on adjustable bed bases.

Question 14

Do your mattresses contain memory foam?

Accepted Answer

No, we don't use memory foam at all. Instead, we use natural latex, which is cooler, more responsive, and more durable.

Question 15

Where are your mattresses made?

Accepted Answer

Every Ausbeds mattress is handmade in our Marrickville workshop in Sydney. We're proudly local.

Question 16

Are your mattresses hypoallergenic or dust-mite resistant?

Accepted Answer

Latex is naturally hypoallergenic and resistant to dust mites, mould, and bacteria.

Question 17

How heavy are your mattresses?

Accepted Answer

Our queen-size mattresses range between 53-62kg, depending on the model. Cooper is the lightest at 53kg (Queen), Cloud is the heaviest at 62kg (Queen).

Question 18

Can I use my existing frame or bed base?

Accepted Answer

In most cases, yes. As long as your base is flat and supportive, it'll work just fine. If you're unsure, send us a photo and we'll check for you.

Question 19

How do I place an order?

Accepted Answer

You can order directly on our website or call us at (02) 8999 3333 for a personalised recommendation. If you're in Sydney, we'd love to see you at the showroom.

Question 20

Can I try a mattress before I buy it?

Accepted Answer

Yes! Our Sydney showroom is open for you to test all models. You can also call us for honest advice. No salesy scripts, just real talk.

Question 21

Do you have payment plans?

Accepted Answer

Yes, you can pay in instalments with Zip at checkout.

Question 22

Can I order over the phone or in-store?

Accepted Answer

Yes. You can call, visit, or purchase directly online. Whatever works best for you!

Question 23

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Amex, PayPal, and Zip.

Question 24

Do you offer delivery and setup?

Accepted Answer

Yes. Our mattresses aren't rolled in a box. They're delivered and set up by our team across Sydney and the surrounds. We take care of everything so you don't have to lift a finger.

Question 25

Can I schedule my delivery?

Accepted Answer

Absolutely. We'll contact you to arrange a delivery window that works for you. We even offer same-week delivery in most Sydney suburbs.

Question 26

Do you ship Australia-wide?

Accepted Answer

We currently deliver across Greater Sydney, including Central Coast, Blue Mountains, and Wollongong, as well as the metro areas of Melbourne and Brisbane. We can also provide quotes for locations in between. If you're further out, get in touch, we may be able to help.

Question 27

How much is delivery?

Accepted Answer

It's $2 per km for 1 person to deliver to deliver the mattress within Sydney. However, if you live within 20kms of our Gladesville Factory/Showroom, the 1 person delivery is free. For 2 person delivery within 20kms it's an extra $50 For 2 person delivery, outside of 20kms, it's $4 per km from Gladesville. If you're outside of this radius, For Melbourne, Brisbane, and Canberra, delivery starts from $190. Input your address in our checkout page to see the shipping fee.

Question 28

Will someone call me before delivery?

Accepted Answer

Yes, you'll get a call or text from our delivery team with updates and an ETA. No waiting around all day.

Question 29

What does the mattress warranty cover?

Accepted Answer

Our 10-year warranty covers manufacturing defects, sagging beyond acceptable limits, and faulty components. We stand by every mattress we make.

Question 30

How long is the warranty?

Accepted Answer

All Ausbeds mattresses come with a 10-year limited warranty.

Question 31

What voids the warranty?

Accepted Answer

Stains, damage from improper use (like jumping), and use on an unsuitable base may void the warranty.

Question 32

How do I make a warranty claim?

Accepted Answer

Contact our team with your order details and a photo of the issue. We'll sort it out quickly.

Question 33

Do I need to keep the original receipt?

Accepted Answer

Yes, keeping your order confirmation email and any notes from delivery is helpful if you need to make a claim.

Question 34

Where can I download the Ausbeds warranty?

Accepted Answer

The warranty is available to download here: https://cdn.ausbeds.com.au/56a6925d-8162-48c4-93b9-c82aad7e0f23/ausbeds_product_warranty_2026_mar.pdf

Question 35

Do you offer a trial period?

Accepted Answer

Yes, we offer a 7-month comfort trial. If it's not quite right, we can swap the comfort layer or recommend an adjustment during this period.

Question 36

How does the trial period work?

Accepted Answer

Try your mattress at home for 7 months (from the date of delivery). If the feel isn't quite right, we can swap the comfort layer or help guide you to a better fit.

Question 37

What happens if I don't like the mattress?

Accepted Answer

All Ausbeds mattresses come with a 7-month comfort trial. If it doesn't feel right, we'll work with you to adjust it or swap components until it does. You get 2 free component swaps during your trial period.

Question 38

Can I exchange my mattress for a different model or firmness?

Accepted Answer

Yes, our mattresses have interchangeable comfort layers, which means we can adjust your mattress without replacing the whole thing.

Question 39

Can I exchange my mattress for a different size?

Accepted Answer

No. Our policy covers comfort-related swaps, not exchanges in mattress size.

Question 40

How do I return the mattress?

Accepted Answer

Contact us. We'll guide you through the comfort exchange process. Our delivery team can collect and swap components as needed.

Question 41

Are there any fees for returns or exhanges?

Accepted Answer

We don't charge a processing fee for comfort exchanges during your trial. You just pay any price difference plus delivery costs for the swap. Returns incur a $90 processing fee plus a return pickup fee (same rate as your original delivery).

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