Question 1

How do I choose the right mattress for me?

Accepted Answer

At Ausbeds, we make it easy. We only offer a small, refined range of high-quality hybrid mattresses — not dozens of confusing options. Our team can help match you to the right firmness based on your weight and sleep style. You can even try them in our Sydney showroom or call us for honest advice.

Question 2

How firm should my mattress be?

Accepted Answer

The right firmness depends on your body weight and sleeping position. We offer varying firmness levels on each of our mattress models, and we can guide you, or you can test them in person at our Sydney or Willoughby showroom.

Question 3

What’s the difference between latex, memory foam, and innerspring mattresses?

Accepted Answer

We don&rsquo;t use memory foam. The Cooper uses high-density polyfoam, while the Cloud and Aurora mattresses use natural latex. Underneath all of them is a robust pocket spring system for long-lasting support and reduced partner disturbance.

Question 4

How long should a mattress last?

Accepted Answer

An Ausbeds mattress is built to last 10+ years. The system is designed so that you can swap out and replace worn out layers - instead of throwing away the entire mattress.

Question 5

How do I know it's time to replace my mattress?

Accepted Answer

If you&rsquo;re waking up sore, rolling into a dip, or not sleeping well — it might be time. Most mass-market mattresses sag within a few years. Ours are built to prevent that with interchangeable comfort layers and high-quality materials.

Question 6

Do I need a mattress protector or a mattress topper?

Accepted Answer

A mattress protector is a good idea to keep your mattress fresh and stain-free (especially for the warranty). We don&rsquo;t recommend a topper — your Ausbeds mattress is designed to feel just right on its own.

Question 7

Will this mattress help with back pain?

Accepted Answer

Many customers with back issues have told us they sleep better on our mattresses. We highly recommend trying them out yourself if you are in Sydney.

Question 8

Is this mattress good for side/stomach/back sleepers?

Accepted Answer

We can help match you to the right feel based on how you sleep. Side sleepers often prefer the Cloud, while back or stomach sleepers usually prefer the Cooper or the Aurora. We tailor recommendations based on your bodyweight and sleep habits.

Question 9

Do I need to flip or rotate my mattress?

Accepted Answer

No need to flip. But we do recommend rotating your Ausbeds mattress every 3–6 months for even wear. The latex layers are interchangeable, so you can swap them out if your comfort needs change too.

Question 10

What are your mattresses made from?

Accepted Answer

Each Ausbeds mattress is made with natural latex foam, honeycomb pocket springs, and durable, breathable fabrics. No memory foam, no cheap fillers.

Question 11

What’s the difference between your models?

Accepted Answer

All our mattresses are made with the same core principles — comfort layers + bodyweight matched springs — but differ in firmness options, and price. You can compare models easily online or speak to us for a recommendation.

Question 12

What firmness levels do you offer?

Accepted Answer

Our mattress firmness levels go from 2 to 19. We&rsquo;ll guide you to the right one based on your sleep position, bodyweight, and preferences.

Question 13

Do your mattresses sleep hot?

Accepted Answer

No. We use breathable latex and open spring construction — no heat-trapping memory foam here. Many hot sleepers love our mattresses.

Question 14

Are Ausbeds mattresses suitable for adjustable bases?

Accepted Answer

Yes, all Ausbeds mattresses work on adjustable bed bases.

Question 15

Do your mattresses contain memory foam?

Accepted Answer

No, we don&rsquo;t use memory foam at all. Instead, we use natural latex, which is cooler, more responsive, and more durable.

Question 16

Where are your mattresses made?

Accepted Answer

Every Ausbeds mattress is handmade in our Marrickville workshop in Sydney. We're proudly local.

Question 17

Are your mattresses hypoallergenic or dust-mite resistant?

Accepted Answer

Latex is naturally hypoallergenic and resistant to dust mites, mould, and bacteria.

Question 18

How heavy are your mattresses?

Accepted Answer

Our queen-size mattresses range between 40–55kg, depending on the model.

Question 19

Can I use my existing frame or bed base?

Accepted Answer

In most cases, yes. As long as your base is flat and supportive, it&rsquo;ll work just fine. If you're unsure, send us a photo and we'll check for you.

Question 20

How do I place an order?

Accepted Answer

You can order directly on our website or call us at (02) 8999 3333 for a personalised recommendation. If you're in Sydney, we&rsquo;d love to see you at the showroom.

Question 21

Can I try a mattress before I buy it?

Accepted Answer

Yes! Our Sydney showroom is open for you to test all models. You can also call us for honest advice — no salesy scripts, just real talk.

Question 22

Do you have payment plans?

Accepted Answer

Yes, you can pay in instalments with ZipPay at checkout.

Question 23

Can I order over the phone or in-store?

Accepted Answer

Yes. You can call, visit, or purchase directly online — whatever works best for you!

Question 24

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Amex, PayPal, and ZipPay.

Question 25

Do you offer delivery and setup?

Accepted Answer

Yes. Our mattresses aren&rsquo;t rolled in a box. They&rsquo;re delivered and set up by our team across Sydney and the surrounds. We take care of everything so you don&rsquo;t have to lift a finger.

Question 26

Can I schedule my delivery?

Accepted Answer

Absolutely. We&rsquo;ll contact you to arrange a delivery window that works for you. We even offer same-week delivery in most Sydney suburbs.

Question 27

Do you ship Australia-wide?

Accepted Answer

We currently deliver across Greater Sydney, including Central Coast, Blue Mountains, and Wollongong, as well as the metro areas of Melbourne and Brisbane. We can also provide quotes for locations in between. If you&rsquo;re further out, get in touch, we may be able to help.

Question 28

How much is delivery?

Accepted Answer

Delivery within 15km from our Marrickville showroom is free. Thereafter, it is $2 per km. For Brisbane, Melbourne and Queensland, delivery starts from $190. Input your address in our checkout page to see the shipping fee.

Question 29

Will someone call me before delivery?

Accepted Answer

Yes — you&rsquo;ll get a call or text from our delivery team with updates and an ETA. No waiting around all day.

Question 30

What does the mattress warranty cover?

Accepted Answer

Our 10-year warranty covers manufacturing defects, sagging beyond acceptable limits, and faulty components. We stand by every mattress we make.

Question 31

How long is the warranty?

Accepted Answer

All Ausbeds mattresses come with a 10-year limited warranty.

Question 32

What voids the warranty?

Accepted Answer

Stains, damage from improper use (like jumping), and use on an unsuitable base may void the warranty.

Question 33

How do I make a warranty claim?

Accepted Answer

Contact our team with your order details and a photo of the issue. We&rsquo;ll sort it out quickly.

Question 34

Do I need to keep the original receipt?

Accepted Answer

Yes — keeping your order confirmation email and any notes from delivery is helpful if you need to make a claim.

Question 35

Do you offer a trial period?

Accepted Answer

Yes, we offer a 100-night comfort exchange. If it&rsquo;s not quite right, we can swap the comfort layer or recommend an adjustment.

Question 36

How does the trial period work?

Accepted Answer

Try your mattress at home for 100 nights. If the feel isn't quite right, we can swap the comfort layer — or help guide you to a better fit.

Question 37

What happens if I don't like the mattress?

Accepted Answer

We&rsquo;ll do everything we can to make it right — whether it&rsquo;s adjusting firmness or swapping the layer. We genuinely want you to sleep better. If you still don't like it, we can refund the cost of the mattress.

Question 38

Can I exchange my mattress for a different model or firmness?

Accepted Answer

Yes — our mattresses have interchangeable comfort layers, which means we can adjust your mattress without replacing the whole thing.

Question 39

How do I return the mattress?

Accepted Answer

Contact us. We'll guide you through the comfort exchange process. Our delivery team can collect and swap components as needed.

Question 40

Are there any fees for returns or exhanges?

Accepted Answer

We don&rsquo;t charge for comfort exchanges within the trial window. If you&rsquo;re outside the trial period or changing to a more expensive model, charges may apply.

Shop mattresses

Cooper

Aurora

Cloud

Bed base

About Ausbeds

Showrooms

Support

General