Terms of Service

These Terms of Service govern your use of the website located at https://ausbeds.com.au and any related services provided by Ausbeds.

Effective date: 22 October 2025

1. Acceptance of terms

By accessing https://ausbeds.com.au, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you disagree with any part of these terms, you must not use our website or purchase our products.

Ausbeds reserves the right to modify these Terms of Service at any time. We will update this page with any changes that become effective immediately upon posting. Your continued use of our services following any modifications constitutes acceptance of those changes.

2. Website use restrictions

Permitted use

Our website is provided for your personal use to browse and purchase Ausbeds products. You must use our website in compliance with all applicable laws and these Terms.

Prohibited conduct

When using our website, you agree not to:

  • Circumvent or disable any security features or access restrictions
  • Use automated systems or software to extract data from our website
  • Transmit viruses, malware, or any harmful code
  • Infringe upon the intellectual property rights of Ausbeds or third parties
  • Collect or harvest personal information about other users
  • Use our website for any unlawful, fraudulent, or malicious purpose
  • Interfere with or burden our network infrastructure
  • Misrepresent your identity or affiliation with any person or entity

3. Intellectual property rights

All content on this website, including text, graphics, logos, images, audio clips, and software, is the property of Ausbeds or its content suppliers and is protected by Australian and international copyright laws.

You may view and print pages from our website for personal, non-commercial use only. This permission does not constitute a transfer of ownership and is subject to the following restrictions:

  • You must retain all copyright and proprietary notices
  • You may not modify, distribute, or publicly display the content
  • You may not use the content for commercial purposes without our written consent

Any unauthorised use terminates the permission granted herein and may violate applicable laws.

4. Product purchases and payments

Orders

All orders placed through our website are subject to acceptance by Ausbeds. We reserve the right to refuse or cancel any order for any reason, including:

  • Product availability
  • Errors in product or pricing information
  • Suspected fraudulent activity
  • Violation of the Terms of Service

Pricing

All prices are displayed in Australian dollars (AUD) and include GST where applicable. We strive for accuracy but reserve the right to correct any pricing errors. If a pricing error occurs, we will notify you and give you the option to proceed with the corrected price or cancel your order.

Payment

Payment must be made in full at the time of purchase through our approved payment methods. By providing payment information, you represent that you are authorised to use the payment method and that the information provided is accurate.

5. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any consumer guarantee or right under the ACL or any other applicable Australian consumer protection law. Where our policies (including our comfort trial, return policy, and warranty) provide benefits beyond your statutory rights, those benefits are in addition to — and do not replace — your rights under the ACL.

For more information about your rights, visit the Australian Competition and Consumer Commission (ACCC) website or call 1300 302 502.

6. Delivery information and risk

Delivery services

We offer various delivery options to Sydney, Brisbane, Melbourne and Canberra metropolitan areas. We can also deliver to addresses near the major highways that connect Sydney with Brisbane, Melbourne and Canberra. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control.

Important delivery requirements

Customer assistance

  • Standard Sydney deliveries include ONE driver only
  • Customers must be able to safely assist with carrying the mattress
  • If you cannot assist (due to stairs, physical limitations, or safety concerns), you MUST book a two-person delivery
  • Mattresses are heavy. A typical queen-size mattress weighs 30-70kg

Legal requirements

  • Two-person delivery is legally required when:
    • Stairs are involved, and the customer cannot safely assist
    • The customer has disclosed that they cannot help with lifting
    • Safety concerns prevent customer assistance

Delivery process

  • We'll contact you to arrange a delivery time
  • Someone must be present to receive delivery
  • Driver(s) will bring the mattress to your front door or building entrance
  • Additional services (room placement, old mattress removal) are available on request

Title and risk

When you own the product

Once we successfully process your payment, you become the legal owner of the products.

Delivery responsibility

Once products are delivered to your specified address, you accept responsibility for their care and any risk of loss or damage. We recommend inspecting your mattress upon delivery and contacting us immediately if there are any issues.

7. Limitation of liability

To the maximum extent permitted by law:

  • Ausbeds provides the website and products "as is" without warranties of any kind beyond those required by law
  • We are not liable for indirect, consequential, or incidental damages
  • Our total liability for any claim is limited to the amount you paid for the relevant product
  • We are not responsible for delays or failures due to causes beyond our reasonable control

These limitations do not exclude or limit any rights or remedies available to you under the Australian Consumer Law or any other statutory consumer guarantee that cannot be excluded by law, including liability for death or personal injury caused by our negligence.

8. Indemnification

You agree to indemnify and hold Ausbeds, its affiliates, officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of the Terms of Service
  • Your use or misuse of our website or products
  • Your violation of any law or third-party rights

9. SMS communications

Consent to receive messages

If you opt in to receive SMS communications, you consent to receiving informational and promotional messages from Ausbeds. Message frequency varies. Message and data rates may apply.

Opting out

You may opt out at any time by:

  • Replying STOP to any SMS message
  • Contacting sales@ausbeds.com.au
  • Updating your preferences in your account settings

We will process opt-out requests within 48 hours.

10. Privacy and data protection

Your use of our website and services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Your use of third-party sites is at your own risk.

12. Dispute resolution

Initial resolution

We encourage you to contact us first with any concerns at sales@ausbeds.com.au. Most issues can be resolved quickly through direct communication.

Formal disputes

If we cannot resolve a dispute informally, you agree to attempt resolution through mediation before pursuing litigation. Any legal proceedings will be conducted in the courts of New South Wales, Australia.

13. General provisions

Governing Law

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Ausbeds regarding your use of our website and purchase of our products.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.

Assignment

We may assign our rights and obligations under these Terms to any successor or affiliate without your consent. You may not assign your rights without our written permission.

International orders

We currently only deliver within Australia. International customers accessing our website do so at their own risk and are responsible for compliance with local laws. Any orders placed by international customers will be refunded.

14. Contact information

For questions about these Terms of Service, warranty issues, or to work with us on adjustments:

Ausbeds

ABN: 46 161 365 742
Phone: (02) 8999 3333
Text/WhatsApp: 0450 606 589
Email: sales@ausbeds.com.au
Website: https://ausbeds.com.au

Showroom & factory

136 Victoria Rd, Marrickville, Sydney
Monday-Friday: 10am-6pm
Saturday-Sunday: 10am-2pm

Our founder, Karl van Lieshout, and the Ausbeds team are here to help you find your perfect sleep solution. We've been manufacturing mattresses in Marrickville since 2012, and we're committed to solving any issues you might have.