Ausbeds 10-year warranty

We're confident you'll love your Ausbeds mattress. That's why we offer a 7-month sleep trial and a 10-year warranty to ensure your peace of mind.
7-month
sleep trial
10-year
warranty
What to expect

7-month trial at a glance

1

Try for 7 months

Try out your new mattress for a full 7 months from the date of delivery. Get to know how it feels, how you sleep, and how your body responds to the new surface.
2

2 free firmness swaps

Change the latex or springs to adjust the comfort and firmness. The swap is free and you only pay delivery.
3

Refund option

You can request a return during the trial without using a firmness swap first. A $90 processing fee and return pickup cost apply.
Built to last

A decade of quality, guaranteed

Your Ausbeds mattress is built to last. We back it with a 10-year warranty that covers manufacturing defects and faults.

The modular design also means when components wear out, you don't have to throw out the whole mattress. Simply replace the worn out components.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Important: The 10-year warranty covers manufacturing defects only, not comfort preferences. Refunds for comfort reasons are only available during the 7-month trial. After the trial, you can swap components at any time. No single component costs more than 25% of your total mattress price.

No surprises

Whats's covered (and what isn't)

We believe in clear expectations. Here's exactly what your warranty includes. Refunds are available during the 7-month trial only. After the trial, the warranty covers defects, not comfort preferences.

What's included

What's not included

Visible sagging or indentation over 3cm (not due to improper foundation)

Normal foam softening that doesn't affect pressure relief

Physical flaws in craftsmanship causing foam or springs to split/crack

Personal comfort preferences

Manufacturing defects in zipper assembly

Physical damage (burns, cuts, stains, liquid damage)

Foam or latex layers deteriorating prematurely

Damage from improper bed frame or foundation

We're here to help

How to make a warranty claim

Let's make it easy.

Simply tell us the problem and we'll sort it out. 
We may visit your home to assess and fix issues on-site.

Click here to view the full Ausbeds product warranty.

Email sales@ausbeds.com.au or call (02) 8999 3333.

Frequently asked questions

Try it. Tweak it. Sleep better.