Willoughby showroom
Come visit us!
Walk-ins welcome!
Willoughby staffless showroom
- Address
- 94 Penshurst St, Willoughby NSW
- Hours
- Every day: 6am - 8pm
- Note
- No staff. Push the door to enter.
From Karl van Lieshout, founder
How it works
We set up Willoughby differently. No staff, no sales pitch. Just walk in and try every mattress at your own pace.
- Just walk in. No appointment, no waiting. The door is open during business hours. Simply enter and start exploring.
- Test the mattresses. Follow the labels to compare the latex, spring and cushioning options.
- Order easily. Found your perfect mattress? Scan the QR code to see pricing and order directly from your phone. You can also call or go online later to order.
Sleep your way
Why people love our staff-less showroom
Take your time
Stay 10 minutes or 2 hours. Test each mattress properly without feeling rushed.
Think clearly
Weigh your options and make decisions without interruptions.
Simple self-service
Our showroom is designed for self-service simplicity. Everything is clearly labelled and easy to understand.
Get support when you need it
Call our number for any burning questions or advice. Help is available if you need it!
Happy sleepers
What our customers say
A great experience
Wonderful to lie down for 15 min without a salesperson hovering around you. We stayed about 90 mins playing with the configurations to try things out. Karl (the owner) helped us on the phone when we had questions. A great experience – I hope more staffless stores open up!
If I could give more than 5 stars, I would
If I could give more than 5 stars for ausbeds, I would. The mattress is great, but the service we received is what stood out for us. We visited the Willoughby showroom, placed an order the next week, had it delivered on our preferred day with plenty of communication. We’ve had some shocking experiences with companies/services lately as we are settling into a new home but these guys are a true gem. If they sold dish soap I’d buy it. Thanks so much guys, really appreciate your customer service.
The concept is great!
After a lot of online reading, we opted to visit the staffless showroom and really liked that we were able to try each bed as we liked. The concept is great. Customer service was just as amazing, with both Angus and Tim being very responsive and helpful. The mattress came very quickly and the guys set it up directly in our bedroom. The mattress itself is as advertised, modular and extremely comfortable. Would buy again!
Frequently asked questions
Where is the Ausbeds Willoughby showroom located?
You can find us at 94 Penshurst St, Willoughby NSW.
How does a "staffless" showroom work?
There are no staff in this showroom. Just push the door to enter during business hours, explore the mattresses on display, and call us on (02) 8999 3333 if you have any questions.
Do you deliver to Willoughby and nearby suburbs?
Yes! If you live in the North Shore, next-day delivery is often possible. Delivery is free within 20km by road of our Gladesville workshop, where the mattresses are made. Beyond 20km, delivery is distance-based.
Are Ausbeds mattresses really made locally?
Yes. Every Ausbeds mattress is handmade in Gladesville, Sydney, using durable, high-quality materials.
What are your opening hours?
The Willoughby staffless showroom is open every day from 6 am - 8 pm.
Which models can I try at Willoughby?
The Cloud is on display at our Willoughby staffless showroom. If you'd also like to try the Aurora, visit our Gladesville showroom.
Are there any mattress discounts or sales?
No. We never run sales or discounts. Our pricing is fair, transparent, and the same every day of the year.
Need help?
Still deciding?
Not sure which mattress is right for you? Contact our friendly team for recommendations to help you sleep better.
Questions? Contact us: sales@ausbeds.com.au