Order Updates and Delays
Hiya, Karl from Ausbeds here :)
First of all, our Marrickville showroom is open as normal.
Until now, we’ve been making our mattresses at our Marrickville location. It’s become too busy, so we have moved to a new warehouse in Gladesville.
We have a small backlog of orders that we're getting out.
New orders: about 2 weeks lead time + delivery.
Because everyone ordered at different times and lives in different places, the above is the best guide I have at the moment for everyone.
I'm working non-stop to get back to the very fast deliveries we pride ourselves on. In fact, they should be even quicker, as we now have a much better facility. We're very excited to be growing!
Orders should not have been delayed, but a fire broke out next to our old Marrickville warehouse and we had to stop production. It meant we had to move manufacturing to the new Gladesville location a bit quicker than planned.
Super annoying! I'm really sorry to anyone who was delayed. However, it was completely out of our control. We'll be back on track asap!
Got an urgent question? Email sales@ausbeds.com.au or call (02) 8999 3333 and we’ll do our best to help.
Karl and the Ausbeds team
About the author
Karl is the owner of Ausbeds. He started the company after realising how many people were frustrated by mattresses that failed too soon and too often. So he built a workshop in Sydney and began making mattresses the way they should be made - with transparent materials, adjustable designs, and customer-first thinking. When he's not in the showroom/workshop, he's on Reddit, Whirlpool, and OzBargain, cutting through industry fluff with honest mattress advice.