What Mattress Companies Have the Best Trial Periods?

Why trial periods matter

Buying a mattress online means you can't lie on it first. To offset the risk, most companies offer a free trial – sleep on the mattress at home, and if you're not satisfied, make comfort adjustments or get a full refund. But the details vary.

Some brands offer returns only in metro areas. Others expect you to drop the mattress at a depot or arrange a donation yourself. A risk-free 100-night trial with free collection in Sydney is a very different proposition to a 100-night trial where regional customers have to organise their own freight from a location like the Gold Coast.

How the major brands compare

Ausbeds – 7-Month Free Trial (210 Nights)

This is us. We offer a 7-month trial from delivery – the longest mattress trial I'm aware of in Australia.

Every purchase includes 2 free component swaps. If your new mattress feels too firm or too soft, we swap springs, change the latex, or adjust firmness until your body is properly supported. Our mattresses are fully modular, so we can fine-tune the comfort without replacing the whole thing.

To return, contact us within the trial period. We charge a $90 processing fee plus return pickup at the same rate as your original delivery. You don't need original packaging – we supply that. The mattress must be in reasonable condition, free from stains.

If you want to exchange for a different model, there's no processing fee.

Who it suits: Customers who want time to sleep on the original mattress and decide, with the ability to fine-tune firmness rather than a full mattress return. The original purchaser is covered for the trial period and the 10-year warranty.

Koala – 120-Night Trial

Koala offers a 120-night trial on all products purchased through their website. If you live in a metro area – Sydney, Melbourne, Brisbane, Adelaide, Canberra, or Perth – they'll pick up mattresses, bed bases, and furniture for free and process a full refund of the purchase price.

Regional customers still get the trial, but return shipping isn't covered. You'll need to drop the product at a Koala fulfilment centre. For pillows and smaller items, they provide a free return label.

Returned mattresses get a second life – donated to charity partners, sent to the Koala Second Home for resale, or recycled. You don't need to keep the original packaging. Limited to one return per product type per household. No firmness adjustments are available during the trial period – if it's not the right fit, your only option is a complete mattress return.

Sleeping Duck – 100-Night Trial

Sleeping Duck's 100-night trial includes free comfort adjustments. Contact their customer service team, and they'll send replacement foam layers – soft, medium, firm, or extra firm – so you can adjust at home. You can even have different firmness on each side for couples.

There's a minimum 21-night sleep period before any return or adjustment request. The trial covers two mattresses per household. Delivery and free returns are included Australia-wide.

Note: Sleeping Duck's spring tension is fixed. The foam layers can be swapped, but the springs can't be changed for different body weights. After the trial period ends, you can no longer adjust or return.

Eva – 100-Day Trial

Eva offers 100 days on their Comfort Classic and Premium Adapt mattresses. Free collection in metro areas. Regional customers need to arrange their own return at their own expense.

There's a 30-day minimum before you can claim a return. Limited to one return per product type per household. Returned mattresses are donated to the Salvation Army. If the original mattress has stains and is rejected, a $100 disposal fee is deducted from your refund.

Ecosa – 100-Night Trial

Ecosa covers their full mattress range and pillows with a 100-night trial. If you're not completely satisfied, they accept returns through charity partners – often the Salvation Army – who pick up the mattress from your door at no cost. Once collected, your refund is processed. Collection can take up to 10 business days.

One return of up to two mattresses per household. A minimum 14-night sleep period applies. The mattress must be free from stains to be collected. Returned mattresses are donated or recycled – never resold. Ecosa has donated over 5,000 mattresses and pillows through this program.

For an exchange, you pay the price difference only. Ecosa covers return shipping. Note that the trial does not apply to exchanged mattresses unless the original packaging is unopened.

Peace Lily – 100-Night Trial

Peace Lily offers 100 nights on their Latex Mattress, Hybrid Mattress, toppers, and pillows. In most areas, they arrange for a local charity to collect the product for free.

However, in some locations – particularly rural or restricted-access addresses – collection to your door isn't available. You'll need to arrange the donation yourself and provide a receipt photo before your refund is processed.

The 30-day minimum sleep period applies. Limited to one mattress, one topper, and two pillows per household. The mattress must be in suitable condition for donation – clean, no stains or damage. Peace Lily's 25-year warranty is the longest in the Australian market, which reflects the quality and durability of natural latex.

Emma – 150-Night Trial

Emma provides a 150-night trial with free collection within their serviced metro areas and a full refund of the purchase price. They recommend you sleep on the mattress for at least 3–4 weeks before you decide. The mattress must be returned in clean condition. Regional delivery is a flat $79, though return collection terms may vary by location.

Quick comparison

What actually matters in a mattress trial

Adjustability beats length. Most people know within 4–6 weeks if a mattress works. If it feels wrong, can you fix it, or do you have to send it back? Only Ausbeds and Sleeping Duck let you adjust during the trial. Everyone else offers only a mattress return – returned mattresses are collected and donated, and you start a new purchase from scratch.

Check the return process for your location. If you live outside a metro area, "free returns" might not apply. Some brands ask regional customers to drop the mattress at a depot hundreds of kilometres away. Before you purchase a new mattress, read how returns work in your area.

Protect the sleeping surface. Almost every brand requires the mattress to be free from stains. Use a protector from day one. A replacement protector costs nothing compared to losing your full refund over a single coffee spill.

Summary

At Ausbeds, our 7-month trial is how we stand behind what we make. Because our mattresses are fully modular, you can use that time to do component swaps and get the firmness dialled in for your body – not just sleep on it and hope for the best. That's the whole point. We want your sleep to be as good as it can be, and we'd rather adjust than accept a return. Our customers seem to agree – we hold a 4.9-star rating across over 400 reviews on ProductReview.com.au and Google reviews, which reflects the work we put into every mattress that leaves our Marrickville factory.

If you have questions about how our trial works, how our bed bases and pillows are covered, contact us on (02) 8999 3333 or visit the showroom at 136 Victoria Road, Marrickville.