Skip to main content

Ordering Your Mattress from Marrickville to Melbourne or Brisbane: A Simple Guide

We’ve made ordering your mattress from our Marrickville factory to your location in Melbourne or Brisbane easy. Just follow these three simple steps:

  1. Provide Your Delivery Address

    Enter your delivery address on our website. Don’t worry about calculating distances or costs – our website will do that for you!

  2. Review Your Delivery Cost

    Once you’ve provided your address, our website will calculate the total delivery cost based on your location. Here’s how we determine the cost:

    • Base delivery cost to Melbourne or Brisbane: $190
    • Additional fee for locations more than 15km from the central areas (Docklands in Melbourne or Queen Street Mall in Brisbane): $2 per km

    For example, if your address is 20km from the central area, the additional fee would be (20km – 15km) * $2/km = $10. In this case, the total delivery cost would be $190 + $10 = $200.

  3. Confirm and Schedule Your Delivery

    After reviewing your total delivery cost, simply confirm your order and select a convenient delivery date. We’ll take care of the rest!

If you have any questions or need assistance with your order, our friendly customer service team is always here to help.

Calculating Your Mattress Return Cost

If you need to return your mattress, understanding how the return cost is calculated can help you plan accordingly. Follow these steps to determine your return cost:

  1. Identify Your Return Location

    Determine your return address and its distance from the central areas:

    • Melbourne Central Area: Docklands
    • Brisbane Central Area: Queen Street Mall

  2. Calculate the Base Return Cost

    The base return cost to Melbourne or Brisbane is $190.

  3. Calculate Additional Fees

    For locations more than 15km from the central areas, an additional fee of $2 per km applies. If the location is within 15km, no additional fee applies.

    To calculate the additional fee:

    1. Determine the distance from the central area to your return address
    2. If the distance is greater than 15km, multiply the distance by $2

    For example, if you’re returning a mattress from 26 Wilbur Street, Logan Central QLD 4114 to Brisbane:

    • Distance from Queen Street Mall to Logan Central: approximately 27.7km
    • Additional fee: (27.7km – 15km) * $2/km = $25.40

  4. Calculate the Total Return Cost

    To calculate the total return cost, add the base return cost and any additional fees.

    Using the previous example:

    • Base return cost: $190
    • Additional fee: $25.40
    • Total return cost: $190 + $25.40 = $215.40

If you need assistance calculating the distance or have any other questions about the return process, please don’t hesitate to contact our customer service team.

Ordering from Other Locations

If you’re located between Sydney and Brisbane or Melbourne, we offer special delivery rates. In most cases, the delivery cost will be under $190.

To get an accurate quote for your location, please follow these steps:

  1. Visit Our Contact Page

    Navigate to our Contact Us page.

  2. Provide Your Location Details

    Fill out the contact form, making sure to include your full address and any relevant details about your location.

  3. Request a Delivery Quote

    In your message, mention that you’d like to request a delivery quote for your location between Sydney and Brisbane or Melbourne.

Our friendly customer service team will get back to you promptly with a personalized delivery quote for your location.

How long will delivery take?
We visit Melbourne and Brisbane every one to two weeks. Therefore, the maximum wait time is two weeks. Once you have placed your order, we will provide you with the earliest available date for our next trip.