Mattress Selection and Fitting

• How do I choose the right mattress for my weight?

  Our mattresses are designed to match your body weight for optimal support and comfort. Here’s a quick guide:

  Weight Category	Starting Firmness Level	Recommended Models
  Under 65 kg	Level 3 (Softer)	Cloud 3, Aurora 3, Cooper 3
  65 kg to 80 kg	Level 6 (Medium)	Cloud 6, Aurora 6, Cooper 6
  80 kg to 110 kg	Level 9 (Firmer)	Cloud 9, Aurora 9, Cooper 9
  Over 110 kg	Level 12 (Very Firm)	Cloud 12, Aurora 12, Cooper 12

  For detailed guidance, visit our Mattress Fitting Guide.

• How does the mattress fitting guide work for couples?

  For couples, we consider both partners’ weights to recommend the best mattress:

  • Same Weight Category: Choose the recommended mattress for that category.
  • Minor Weight Difference (25 kg or less): Opt for a mattress between both categories.
  • Significant Weight Difference (More than 25 kg): Prioritize the heavier person’s category.

  For significant differences, consider our Dual Comfort Option to customize each side of the mattress. Learn more in our Couples Fitting Guide.

Mattress Adjustment

• How do I adjust the firmness of my mattress at home?

  Our mattresses are modular and allow easy at-home adjustments:

  To Make Your Mattress Softer:

  1. Unzip the mattress cover.
  2. Remove any layers above the main springs.
  3. Flip the main springs to the soft side up.
  4. Optionally, remove the felt layer for extra softness.
  5. Reassemble and zip up the cover.

  To Make Your Mattress Firmer:

  1. Unzip the mattress cover.
  2. Remove any layers above the main springs.
  3. Flip the main springs to the firm side up.
  4. Optionally, add or adjust the felt layer.
  5. Reassemble and zip up the cover.

  Watch our Really Easy Adjustments video for a step-by-step guide.

• What if at-home adjustments aren’t enough?

  If you’re still not satisfied after at-home adjustments, we offer professional in-home customization:

  • Free Adjustments: Within the first 3 months (delivery costs apply).
  • Expert Technicians: We’ll visit your home with additional components.
  • Long-Term Flexibility: Adjustments available for a fee after the initial period.

  Contact us to schedule a visit.

Delivery and Refund Policies

• What are your delivery options and costs?

  We deliver within 100 km of our factory located at 136 Victoria Rd, Marrickville, Sydney.

  Delivery Zones:

  • Free Delivery: Within 15 km of the factory.
  • Paid Delivery: Beyond 15 km up to 100 km, at $2 per km for the entire distance.

  Calculate your delivery cost by multiplying the total distance by $2. Use whole kilometers and ignore decimals.

  Same-day delivery is not guaranteed but we will do our best. Please call us or message us on WhatsApp to check availability.

  For more details, visit our Delivery Options page.

• What is your refund/return policy?

  We offer a 100-day trial period with the following return policy within 100 km of our factory:

  • Return Fee: $90 for all refunds.
  • Return Transportation Cost: $2 per km from your address to the factory.

  Calculate your return cost by multiplying the distance by $2 and adding the $90 fee. Use whole kilometers and ignore decimals.

  For example, if you’re 23 km away, the return cost is (23 km × $2) + $90 = $136.

  For more information, visit our Warranty and Returns page.

Customization and Features

• What makes Ausbeds mattresses unique?

  Our mattresses feature a modular design inspired by the “mise en place” principle, allowing for easy customization and adjustments. Key features include:

  • Modular Design: Easily replaceable components.
  • Customization: Up to 40 different configurations.
  • Innovative Spring Design: Honeycomb pocket springs with 30% more springs than conventional mattresses.
  • Eco-Friendly Options: Natural materials like latex available.
  • Manufactured Locally: Made in Marrickville, Sydney.

  Learn more about our mattress manufacturing process.

• What customization options are available?

  We offer unparalleled adjustability to ensure your perfect sleep:

  • At-Home Adjustments: Change firmness by rearranging layers.
  • Professional Customization: In-home adjustments by our technicians.
  • Dual Comfort Option: Customize each side of the mattress for couples.

  For detailed information, visit our Customization Options page.

Contact Information

• How can I contact you for more assistance?

  We’re here to help! Reach out to us through any of the following methods:

  • Phone: 02 8999 3333
  • WhatsApp: Message us anytime
  • Showrooms: Visit us at our mattress shops
  • Email: Use the contact form on our Contact Us page

  Our customer service hours are:

  • Monday to Friday: 10 am – 5 pm
  • Saturday and Sunday: 10 am – 2 pm

Additional Information

• How does the 100-day trial work?

  We offer a 100-day trial period to ensure you’re completely satisfied with your mattress:

  • Trial Period: Sleep on the mattress for up to 100 days.
  • Free Adjustments: Make any necessary adjustments during this time.
  • Refund Option: If unsatisfied, return the mattress (fees apply as per our return policy).

  Read more about our 100-day trial and return policy.

• What materials are used in Ausbeds mattresses?

  We use high-quality, eco-friendly materials in our mattresses:

  • Natural Latex: Provides comfort and durability.
  • Honeycomb Pocket Springs: Offer consistent support.
  • Modular Components: Allow for easy adjustments and replacements.

  Learn more on our Eco Mattresses page.