Ausbeds Refund Policy for Customers Within 100km

My Commitment to You

I want you to be completely satisfied with your Ausbeds mattress. If you ever have an issue, you will be dealing with me, the owner of ausbeds. I will work with you to find a reasonable solution. I haven’t had a bad review in 6 years, becasue I am very reasonable and I never leave anyone stranded.

– Karl, Owner of Ausbeds

How to Initiate a Refund

Contact us to start your refund process. Have your order number and reason for return ready to streamline the process.

Contacting Customer Service
Reach our customer service at 02 8999 3333. Provide the necessary details to initiate your refund request.

Refund Amount

Refunds will be for the purchase price minus return shipping fees. For example, the Aurora queen price ($2450) minus a $90 return fee equals a $2360 refund.

Return Shipping

Customers within 100km are responsible for return shipping costs. We will provide the return address and any specific shipping instructions needed.

• Shipping Instructions

  Follow the provided instructions carefully to avoid any issues during the return process. Proper packaging is crucial to prevent damage during transit.

Processing Time

Once we receive and inspect your returned item, we will notify you via email. The refund will be processed, and a credit will be applied to your original method of payment within three days.

Inspection of Returned Items
We inspect returned items to ensure they meet our return criteria. Any discrepancies might affect the refund amount.

Email Notification
You will receive an email confirming that we have received your returned item and are processing your refund.

Refund Processing
Refunds are processed through the original payment method. This usually takes a few days, depending on your bank or card issuer.

Example Case

Julia calls for a refund on her Aurora queen mattress. We inform her of the $90 return fee and arrange the pickup. Once the mattress is returned, Julia receives a $2360 refund.

FAQs About Refunds

• What if my mattress is damaged upon return?

  If the mattress is damaged during return shipping, the refund amount may be adjusted accordingly.

• How long does the refund process take?

  Refunds are typically processed within a few days after we receive and inspect the returned item.

• Can I avoid the return shipping fee?

  Return shipping fees are a standard part of our policy for customers within 100km of the factory.

• What information do I need to provide for a refund?

  You will need your order number and a clear reason for the return to initiate a refund.

• How will I be notified about my refund status?

  We will send an email notification once we receive and inspect your returned item.

• Are there any exceptions to the refund policy?

  Each return is evaluated on a case-by-case basis, but our general policy applies to all customers within the specified radius.